digital.forest Technical Support
Breaking News

****** Service Impacting Maintenance ******'

On Tuesday, January 31st beginning after 5:00 PM Pacific Time, we will perform maintenance on our mail servers. This maintenance is planned for approximately 4 hours. This is the first of several maintenance operations that will take place over the coming weeks as a staged deployment of a PCI compliance software upgrade on these servers.

During this maintenance web mail and web accessed control centers may be unavailable. POP and IMAP mail are expected to continue working normally.

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digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.

posted by Shawn Hammer at 10:29 AM on Thursday, January 26, 2012
Categories: Mail

In observance of New Year's Day, digital.forest's business office will close at 2:00 PM on Friday, December 30th and remain closed until Tuesday, January 3rd. We will resume regular business hours at 8:00 AM Tuesday, January 3rd.

NOC & Technical Support staff will remain on-site 24 hours a day throughout the holiday period to assist you if required.

All of us at digital.forest wish you a prosperous New Year!

posted by Shawn Hammer at 12:11 PM on Friday, December 30, 2011
Categories: Holiday Hours

In observance of the Thanksgiving holiday, digital.forest's business office will close at 2:00 PM on Wednesday, November 23rd and remain closed Thursday, November 24th and Friday, November 25th. We will resume regular business hours at 8:00 AM Monday November 30th. NOC & Technical Support staff will remain on-site 24 hours a day throughout the holiday period to assist you if required.

All of us at digital.forest wish you a happy Thanksgiving!

posted by Shawn Hammer at 09:19 AM on Wednesday, November 23, 2011
Categories: Holiday Hours

******NON-SERVICE IMPACTING UPS SYSTEM MAINTENANCE******

On Tuesday, October 18th between 08:00 hrs and 17:00 hrs, we will perform preventive maintenance on several of our distribution PDU's. This maintenance will not require generator power as there will be no disruption of UPS power. Power to client equipment will not be disrupted during this maintenance.

On Wednesday, October 19th between 08:00 hrs and 17:00 hrs, we will perform preventive maintenance on UPS systems 1, 2 and 3. Power will be supplied by our generator as the UPS systems will be taken offline for the duration of this maintenance. Power to client equipment will not be disrupted during this maintenance.

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digital.forest remains committed to providing our customers with the highest level of service, the greatest degree of protection, and the most transparent communications. If you have any questions or concerns about the above maintenance, please contact your account manager. Our account management staff is available Monday through Friday from 08:00 hrs PST until 17:00 hrs PST at 877-720-0483 Option 2.


posted by Shawn Hammer at 10:46 AM on Monday, October 10, 2011
Categories: Scheduled Maintenance